Customer is ALWAYS right

I HATE car trouble! I always feel like I am being taken advantage of! I recently had an experiance at a local car repair place and my car is in worse condition than when I started. That makes me so mad! Below is the complaint letter I just finished writing. Read on...

My experience at NTB was in Knoxville, TN at the West Town location. It all started with a routine oil change/tire rotation. After the "routine" work was completed my car did NOT drive smoothly. It vibrated ALOT, like it never had before.I called the NTB at West Town and they advised that I bring it back so they could take a look at it. At this visit (9/15/08), my husband was told that the struts would need to be replaced. We paid $753.00 to make this repair. The very next day I took my car back due to a noise coming from the left rear strut.It sounded as if something was very loose.I was told the bolt securing the strut was not the correct size and they would replace it correctly. One day later the same strut began to sound loose AGAIN! I took the car back for a THIRD time and was told they would order a new strut and replace the problem one. I took the car back and left it a few hours. I got about a block down the road and IT MADE THE SAME NOISE!!!

At this point I REFUSE to take my car to people who have proved they do not know what they are doing. I am completely dissatisfied with my experiance and I feel that taking my car back would only be doing more damage than good. I have been more than generous by taking my car back FOUR TIMES and giving them the oppurtunity to correct this problem. For all I know my car sat there for a few hours with nobody touching because I saw no improvement. I do NOT feel like my money was put to good use. I feel cheated and taken advantage of.

You can be certain that you have lost my business and I will be telling my friends and family about my experiance.

Andrea Lawson

I may not get a resolution for my problem from this company but at least I let them have it! And boy does it feel good!